6 easy steps to book a hotel with NusaTrip :

Step 1 : Search Hotels
Please search your desired destination and select check-in and check-out dates to begin your hotel search

Step 2 : Select Hotels
Choose the number of rooms you need, and if there are any children, input their age

Step 3 : Book Hotels
Find the hotel you desired, and click Book Now

Step 4 : Fill In Guest Data
Enter guest details and shall have a special request please click "Special Request" (Optional)

Step 5 : Complete Your Payment
Select your preferred payment methods. Ensure the payment is made within the time limit

Step 6 : Booking Complete
After your payment is confirmed, we will send you hotel voucher to your email

In general, the order status will be updated in the "My Bookings" menu available on the Application or Desktop for those who are already NusaTrip members, and in the emails sent automatically by NusaTrip. 

The booking may sometimes fail for various reasons. It can be caused by the selected room type is not available or the price has been updated. If you receive a notification that the order was unsuccessful, you can reach our Customer Support for further information. 

For NusaTrip members, a copy of the E-Voucher/Invoice can be found in the "My Bookings" menu available on the website, mobile site, or application. 

E-Voucher/Invoice can also be downloaded manually via the website or mobile site by following these steps: 

- Open the "My Bookings" menu 

- In the "Retrieve Booking" column, please enter the booking code and email used when booking, then click retrieve

- On the next page, you can find the E-Voucher at the top right and Invoice at the bottom right of the web page 

Enjoy the convenience of booking arrangements when you are a a NusaTrip member. 

Some of the reasons your ticket has not been received after making payment : 

- The value of your payment does not match the bill 

- Payments are made after the specified time limit 

- Constraints in the bank system so that the process of issuing E-Voucher is hampered. If your E-Voucher has not yet been issued, you can contact our Customer Support for further assistance

If payment has been received, the E-Voucher will be automatically sent to the email address put on the reservation. 

You can contact our Customer Support for further assistance.